Do You Deliver To My Country? Yes, we deliver worldwide.
Where Is My Order? You should have received a tracking number with your order. Please use the tracking page to find out the location of your order. If you did not receive a tracking number, please contact us.
How Do I Cancel My Order? If you make your request known as promptly as possible, it may be possible to cancel your order before it is dispatched. However, this may not always be available as your order may have already been dispatched. Please contact us directly if you need to cancel your order.
How Long Does Shipping Take? Orders typically dispatch within 2-3 working days. Depending on your shipping location and local customs, it may take 7-18 working days for your product to be delivered.
Can I Amend My Order? If you make your request known as promptly as possible, it may be possible to amend your order before it is dispatched. However, this may not always be available as your order may have already been dispatched. Please contact us directly if you need to make an amendment to your order.
Payment Information
What Payment Methods Are Accepted? We accept all major debit or credit cards.
What Currencies Do You Accept? All payments are made in GBP.
Can I Use More Than One Promotional Code On My Order? Only one promotional discount can be used for each individual order.
What Do I Do If I Am Experiencing Issues With My Payment Method? Please try an alternative payment method or contact us directly, and we will assist you.
Returns
How Do I Return An Item? If you are unhappy with your purchase and wish to return it, please contact us within 30 days of receiving your order. We will provide you with a returns address and instructions.
What Is Your Return Policy? We accept returns within 30 days of receiving your order, as long as the items are unused, unopened, and in their original packaging. Please contact our customer support team for further instructions.
How Long Does It Take To Process A Refund? Once we receive your returned items, please allow up to 14 days for us to process your refund. The refund will be issued to your original payment method.
Can I Exchange An Item? Yes, we accept exchanges within 30 days of receiving your order. Please contact our customer support team to initiate the exchange process.
Customer Support
How Can I Provide Feedback Or Report An Issue With Your Website? We appreciate your feedback and encourage you to reach out to our customer support team with any concerns, suggestions, or issues you encounter on our website. Contact us here.
